FAQ?
- Q: What is your lead time for product delivery? A: Our standard lead time for product delivery is 15-25 days. However, this can vary depending on the order quantity and customization requirements. We will provide an accurate delivery timeline upon order confirmation.
- Q: What is your minimum order quantity? A: Our minimum order quantity is very low, typically 50-100 pieces per item. This allows for small batch orders and makes it easier for customers to try out new products.
- Q: Can you provide samples of your products? A: Yes, we offer free samples of our products for quality checking purposes. Customers can request samples before placing an order to ensure product suitability.
- Q: Do you offer customized packaging and labeling options? A: Yes, we offer free packaging and labeling customization for customers who want to create their own branding. We can also provide customized packaging and labeling options at an additional cost for customers who want to make a more unique impression in the market.
- Q: What quality control measures does your factory have in place? A: Our factory uses food-safe platinum silicone for our products and has strict quality control measures in place. We ensure that our products meet relevant regulatory and safety standards, and our factory has BSCI audit certification.
- Q: What payment options do you accept? A: We accept various payment options, including bank transfer, credit card, and PayPal. Customers can choose the payment option that is most convenient for them.
- Q: Do you offer OEM and private label services? A: Yes, we offer OEM and private label services to meet the specific needs of our customers. We can provide customized products and packaging to help our customers build their own brands.
- Q: What is your pricing strategy? A: Our pricing strategy is competitive and flexible. We are willing to negotiate on pricing depending on the order quantity and other factors. We strive to provide high-quality products at a fair price.
- Q: What kind of after-sales service and support do you provide? A: We provide after-sales service and support, including warranty policies and return procedures, to ensure customer satisfaction. Our goal is to provide a seamless and hassle-free experience for our customers.
- Q: Can you accommodate urgent orders? A: Yes, we can accommodate urgent orders depending on our production schedule and the order quantity. Please contact us for more information.
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